In Australia
Email from Passport office about Australian delivery addresses
Australian customers may receive an email from ‘Te Tari Uruwhenua Passport Office’ about an issue affecting Australian delivery addresses for passports.
The email will come from a '...@dia.govt.nz' email address. This is not spam.
Sydney office hours
The Sydney office is open by appointment only, from 10am to 3pm, Monday to Friday. We encourage you to apply online if you can.
For urgent enquiries, call us between 7am and 3.30pm.
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Common questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Office location
Level 22
20 Bond Street
Sydney, NSW 2000
Australia
Make an appointment at the Sydney office
Call us
Opening hours: 7am to 3.30pm, Monday to Friday (excluding public holidays)
Freephone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
Email us
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
Post or courier your application
New Zealand Passport Office
GPO Box 365
Sydney, NSW 2001
Australia
Do not send cash in the post.
